SR.MANAGR CUSTOMER QUALITY -PPC(BMC Job 416)

Sr. Manager – Customer Quality & PPC
Location: Aurangabad
Experience: 12–17 Years
Salary Range: ₹22–25 LPA
Industry:Precison tools & Components

Job Summary:

We are looking for an experienced and strategic Senior Manager – Customer Quality & PPC to lead customer quality initiatives and oversee production planning and control. The ideal candidate will have strong experience in managing customer interactions, PPAP/APQP processes, and end-to-end PPC operations in the automotive component manufacturing industry.

Key Responsibilities:

Customer Quality:

• Lead customer complaint handling, root cause analysis (8D, CAPA), and timely resolution.

• Maintain and drive customer quality metrics (PPM, NCRs, audit scores).

• Ensure compliance with IATF 16949, APQP, PPAP, and customer-specific requirements.

• Interface with OEM/Tier-1 customers for quality issues, audits, and inspections.

• Drive continuous improvement through FMEA, MSA, SPC, and quality tools.

Production Planning & Control (PPC):

• Develop and monitor production plans as per sales forecasts and customer schedules.

• Optimize material flow, WIP, and inventory levels across the value chain.

• Coordinate with purchase, stores, production, and dispatch teams for plan execution.

• Improve OEE, reduce production delays, and implement capacity planning strategies.

• Lead cross-functional reviews and generate PPC and quality MIS reports.

Desired Candidate Profile:

• B.E./B.Tech in Mechanical/Production/Automobile Engineering.

• 12–17 years of hands-on experience in Customer Quality + PPC roles.

• Strong exposure to automotive quality standards, OEM audits, and customer handling.

• Proficient in SAP/ERP, Excel, and production planning systems.

• Excellent leadership, communication, and analytical skills.

• Six Sigma/Lean Manufacturing certification preferred.